Smart Homes Privacy Policy

Smart Homes (JHS Ltd T/As Smart Homes) and Smart New Homes Limited
Registered Office: 316 Stratford Road, Shirley, Solihull, B90 3DN
Company Registration Number: 3591917
Registered Office: 3 Union Road,Shirley, Solihull B90 3BT
Company Registration Number: TBC

Smart Homes is committed to protecting your personal information, being transparent about the data we hold, and giving you control over how we use it.
This Privacy Policy explains how we collect, use, and protect your personal and behavioural information when you use our websites and mobile sites such as smart-homes.co.uk – collectively called our “Digital Channels”.
By accessing and using our Digital Channels, you agree to the terms of this Privacy Policy and consent to Smart Homes holding, processing, and transferring your personal information in line with this policy.

Why We Collect Information

We collect personal information for the following reasons:

• To help us monitor, maintain, and improve our Digital Channels.
• To provide you with a personalised experience, such as making property suggestions that are relevant to your search criteria.
• To send you details about our services, where you have signed up to receive marketing communications.
• To keep our Digital Channels secure and prevent fraud.
• To ensure the safety and protection of our staff when arranging and attending property viewings.

Our Privacy Principles

• Data for value: We only request data when it helps us provide better services. For example, your name allows us to address you properly, and your property status helps us allocate the right member of our team to assist you.
• Transparency: We will always be clear about what data we hold and how we use it.
• Control: You have the right to access, update, or delete your data at any time.
• Security: We implement appropriate technical and organisational measures to protect your data against unauthorised access, misuse, or loss.
• No selling of data: We never sell your personal information to third parties.

What Information We Collect

We may collect the following categories of information:

1. Information you provide – e.g., when you complete an enquiry form, register for an account, sign up for alerts or newsletters, or contact us. This may include your name, email address, telephone number, postal address, and property status.
2. Cookies and similar technologies – Information about how you use our Digital Channels. Please see our Cookies Policy for more details.
3. Log data – Such as your IP address, browser type, device information, operating system, referral source, time spent on the site, and pages viewed.
4. Social media interactions – Where you engage with our content on social networks or sign in via social media credentials, we may receive information (subject to your privacy settings on those platforms).
5. Other information you choose to share – For example, competition entries or optional survey responses.

How We Use Your Information

We will use your personal data in the following ways:

• To monitor, analyse, and improve our Digital Channels.
• To provide a tailored property search and user experience.
• To understand customer preferences and inform future marketing or content.
• To send you information about our services (where you have consented to marketing).
• To provide service updates, reminders, and respond to your enquiries.
• To carry out surveys (where you choose to participate).
• To verify information and take reasonable steps to protect the safety of our staff during property viewings.

Legal Basis For Processing

We rely on one or more of the following lawful bases under UK GDPR when processing your personal data:

• Your consent.
• Performance of a contract or taking steps prior to entering into a contract.
• Compliance with legal obligations.
• Legitimate interests pursued by Smart Homes (such as ensuring network and information security, preventing fraud, and protecting staff during property viewings).

Data Sharing

• We will not sell your personal data.
• We may share your information with trusted service providers or contractors where necessary to deliver the services you have requested.
• We may disclose your information if required by law or in the context of a business sale or transfer.
• All parties with access to your data are required to keep it confidential and use it only for the agreed purpose.

International Transers

Your personal data may be transferred outside the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

Data Retention

We will only retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of data collected and our legal obligations.

Your Rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data (subject to legal or contractual restrictions).
• The right to object to or restrict processing in certain circumstances.
• The right to data portability where applicable.
• The right to withdraw consent at any time (where processing is based on consent).

Requests should be made in writing and proof of identity may be required. We do not charge a fee unless a request is manifestly unfounded, excessive, or repetitive.

Cookies

Our Digital Channels use cookies and similar technologies to enhance your browsing experience. For more details and instructions on how to manage cookies, please see our Cookies Policy.

Security of Your Information

We use appropriate security measures to protect your personal data. However, transmission of information via the internet is not completely secure, and we cannot guarantee the security of information transmitted to our Digital Channels. Any transmission is at your own risk.

Changes To This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page, and significant changes may be communicated directly to you.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Smart Homes
316 Stratford Road
Shirley, Solihull
B90 3DN
Email: shirley@smart-homes.co.uk

Smart New Homes
3 Union Road
Shirley, Solihull
B90 3BT
Email : newhomes@smart-homes.co.uk